NECESSITIES ANALYSIS
Based on interviews with the client and the objectives that the Management intends to achieve with the implementation of the Software and the specific needs and characteristics of the organization, the Project Analysis team will present the solutions and the planning to achieve the objectives.
TISA will designate a Project Manager to coordinate with the representative designated by the company, who, in addition to assigning the tasks of Analysis and Programming to the people with more knowledge and experience in the sector in which the client operates, will prepare the software proposal with the corresponding personalization, the parameterization, the valuation of current and future resources, the planning of the project and everything that we consider necessary to satisfy the objectives and needs raised by the client.
IMPLANTATION
Once the Functional Analysis has been carried out, the next stage will be carried out according to the planning. TISA will perform the installation of the Software, the migration of the customer data, the parameterization, the user permits, the training and the start-up.
For the implementation of a solution to be effective and achieve the results that companies expect, consultants must accompany not only the start-up and start-up process, but also the subsequent stage to guarantee compliance with the objectives, proposing adjustments and specific developments that are necessary to advance.
We have a team of qualified developers who work on the design of new features that add value to the ERP platforms of TISA adapting them to the tax and legal requirements such as the case of the SII.
FORMATION
During the phases of Project and Implementation, our consultants carry out the training of the client’s staff in all the functionalities of the TISA Solution in order that the end users use optimally and in the shortest period of time possible the implemented solutions.
The training in Microsoft Dynamics products allows to review the practices carried out in the company and incorporate theoretical and methodological elements that enrich and hierarchize the activity of the business, achieving a better use of the resources available in the organization.
SUPPORT
The implementation of a TISA management solution does not end when a project ends. Through the Support team, we provide continuous attention to the requirements of our clients. Functional technical consultants help companies maintain the productivity of the solution implemented.
Once the solution is up and running, users need to ask about the functionalities of the product. The TISA support service receives each of the incidents and quickly initiates the resolution process, based on defined circuits that guarantee the quality of attention and responses.
SOFTWARE MAINTENANCE
The Software Maintenance service allows the customer to guarantee a support service with Priority Technical Assistance and Maintenance.
It is definitely a flat rate of services that covers the following aspects:
VERSION UPDATES. It includes the updates that the TISA development department releases with improvements and new functionalities, which means a constant evolution of the Software Applications.
HOT LINE unlimited via telephone to solve those urgent incidents that are presented to the client and that prevent him from continuing with any process that he was executing.
MAIL LINE unlimited via e-mail to respond to doubts, queries and incidents not urgent raised by the client, referring to the use of the programs or operating system, to the functionalities and to the optimization of the use of the programs.
CONTINUOUS TRAINING. The client can request the training or recycling of the same for any unit or module of the installed applications.
TELE-SUPPORT which implies the remote connection of our technicians to solve the situations posed by the users, reassignment of profiles or privileges, solution of problems in programs as well as operating system or databases as well as their configurations.
IN SITU SUPPORT includes the presence of a TISA Technician in the client’s facilities when the nature of the incident so requires.
ANALYSIS. All the hours of TISA Analyst, without limit, that the client requests for the study and planning of new Applications, Programs and the modification or extension of the functionalities of the Software installed in the company.
TECHNICAL ASSISTANCE HARDWARE
In TISA we have a Hardware Technical Assistance Department that responds to all types of breakdowns of installed equipment, whether or not they are under the warranty period established by the manufacturer.
Our Technical Service also performs Maintenance of the Hardware installed in the client, which consists of covering the problems that may arise from the same hardware or its use, and provides the solution to an incident.
Corrective hardware maintenance includes:
The main objective of preventive hardware maintenance is to prevent incidents and guarantee the correct functioning of the computer system.
Includes the annual visit of a certified technician to perform the following services:
Our Technical Service installs and configures networks and supports them to resolve any incident, whether due to breakdowns or deconfiguration of installed equipment.